Chatbot for Hotel

Go! Hotel

Go Hotel LINE OA
Go Hotel Logo

Client

Go Hotel

Solution

Chatbot

Go Hotel Customer Journey

Key Features

Hotel Information via Chatbot

Chatbot answers questions and provides information through LINE menu, including escalation to staff when needed.

Search Available Rooms and Book via Chat

Customers can search for available rooms on LINE by selected dates, with data connected to Travelanium system.

Booking Card and Reservation Access via LINE

Connect booking data to Travelanium (hotel booking system). Upon payment, the system sends booking card to customers on LINE.

Switched Rich Menu with Bilingual Support

When a booking is made, data flows to AiClinic system where admin can confirm appointments and issue QR-enabled booking cards.

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